Woodgrove Shopping Centre
How Woodgrove is responding to the COVID-19 situation.
As we continue to navigate through COVID-19, we remain committed to keeping our community informed and providing a safe environment.
Published 04 September
Community notice | Saturday 4th September
We wish to advise that individuals who recently visited stores within Woodgrove Shopping Centre have now been confirmed to have COVID-19.
As a result, COVID-19 exposure sites have been identified at the Centre.

Monday 16 August
Woolworths between 12:00am and 4:30am (Tier 2 exposure site)

Thursday 19 August
Woolworths between 6:00am and 12:08pm (Tier 2 exposure site)

Friday 20 August
Subway between 11:45am and 12:45pm (Tier 2 exposure site)

Tuesday 24 August
Dan Murphy’s between 2:20pm and 3:15pm (Tier 2 exposure site)

Woolworths between 2:30pm and 3:30pm (Tier 2 exposure site)

Coles between 11.30am – 12.30pm (Tier 2 exposure site)

Wednesday 25 August
Woolworths between 3:00am and 11:00am (Tier 2 exposure site)

Baker’s Delight between 11:00am and 12:00pm (Tier 2 exposure site)

Coles between 11:00am and 12:00pm (Tier 2 exposure site)

If you have visited during the relevant times, you should urgently get tested and isolate until a negative result is received.
These retailers are being guided by DHHS in their response, including undertaking deep cleans of their tenancies and sending staff members home to be tested.
The health and wellbeing of our entire community is our top priority, which is why we are taking this situation very seriously. Please see below for more information on what we are doing to help keep our community safe.
We will be guided by DHHS in any next steps we need to take in managing this situation safely, including additional deep cleaning and contact tracing.
Please visit Case alerts – public exposure sites | Coronavirus Victoria for more information on this evolving situation. 

Changes to Woodgrove in accordance with the Victorian Government issued lockdown

The Victorian Government has announced that the current lockdown will be extended until 70% of Victorians receive their first dose of the vaccine, which is expected to be around 23 September 2021.

As has been the case throughout the pandemic period, Woodgrove will remain open and trading during this lockdown, serving the essential needs of those that choose to visit us.

This lockdown has resulted in a few changes at Woodgrove, with only essential goods and services permitted to trade during this time including:

• Supermarkets and grocery shops, including all food and liquor stores

• Restaurants and cafes for delivery and contactless takeaway only

• Medical Centre's for appointments that cannot be undertaken virtually

• Pharmacies

• Medicare and/or Centrelink

• Bank branches

• Convenience stores and newsagents

• Post offices

• Laundry and dry cleaners

The Victorian Government has also announced that a curfew is now in place across metropolitan Melbourne, which will be in place from 9:00pm to 5:00am every night. This curfew means that some of our retailers may reduce or otherwise change their trading hours.

Please note that our café and restaurant retailers are permitted to remain open, offering takeaway and home delivery services only. Details of café and restaurant retailers offering takeaway and food delivery is available here.

While many of our food court retailers may choose to remain open for takeaway and delivery services, we note that our food court seating will temporarily close. Our play areas will also temporarily close.

Furthermore, non-essential retailers who offer a click and collect or online service are permitted to remain open for the purposes of fulfilling these orders only.

We also ask that you please remember to check in should you visit our centre, and at each retailer, by using the Service Victoria QR code app. Signage has been posted throughout the Centre for your convenience.

This is not an exhaustive list of all changes resulting from this lockdown. For further details on what this lockdown means for Victoria, for our centre, and for you, we encourage you to visit https://www.coronavirus.vic.gov.au/

Mandatory face masks

If you choose to visit us during this time, please remember that you must wear a face mask at all times when visiting our Centre, unless:

  • You are under 12
  • You have a medical condition that prohibits the wearing of a face mask
  • It’s not practical
  • For professional reasons.

To help keep our entire community safe, please be sure to bring a face mask with you the next time you visit Woodgrove Shopping Centre.  

We also ask for your continued support in making sure Woodgrove Shopping Centre continues to be a place of kindness and compassion for all our customers and staff throughout this time.

Checking in when you visit

Please make sure you check in using the free Service Victoria QR Code app when you enter Woodgrove and at each of the stores you visit.

In line with new Victorian Government directives, you may notice one of our friendly Centre team members at one of our entrances, who are there to encourage our community to check in while visiting Woodgrove.

We also ask for your continued support in making sure Woodgrove continues to be a place of kindness and compassion for all our customers and staff throughout this time.

We thank our community for their ongoing cooperation in wearing masks and using the QR sign-in codes and ask for your continued support during this time.

For more details on the current COVID-19 situation in Victoria, please visit: https://www.coronavirus.vic.gov.au/.

Keeping you safe at Woodgrove

Our community’s health and wellbeing is our overriding priority and we continue to maintain a range of measures to help keep you safe when you visit Woodgrove. These include:

• Strengthening our already stringent cleaning processes, including a heightened focus on sanitising high-touch points with high-grade disinfectant, as well as increasing the number of cleaning rotations each day.

• Placement of hand sanitiser stations at key locations throughout the centre, including our main centre entrances and Customer Service Desk for our entire community to access.

• Installation of signage across our Centre, reminding our community to keep 1.5 metres between themselves and others at all times, as well as the placement of Australian Government-issued information posters in our bathrooms which outline crucial information on how you can help stop the spread of COVID-19. 

• Contactless wayfinding, available at our Centre directories, allowing you to scan a QR code on your mobile to find any store in the Centre.

How you can help

While visiting Woodgrove, we ask that you continue to play your role in keeping our community safe. This means: 

Social distancing – always keep at least 1.5 metres between yourself and others.

Exemplary personal hygiene – wash your hands regularly and use the sanitiser stations located throughout the Centre for your convenience.

Handling illness safely – cough or sneeze into your elbow or a tissue and, most importantly, stay at home if you’re feeling unwell.

Adhere to capacity guidelines – Please adhere to maximum capacity numbers which are outlined at the entrance to selected retailers, the Food Court and Kids Play Areas.

Acting with kindness - we ask for your support in ensuring Woodgrove continues to be a place of kindness and compassion for all our customers and staff throughout this unprecedented situation.

We encourage you to check in at Woodgrove using the QR Codes located at each entrance of the centre, as well as any retailers you visit.

To keep up to date with the latest announcements regarding COVID-19, including case locations, we encourage you to visit the DHHS website

With all that said, we remain open for business and sincerely look forward to seeing you at Woodgrove.