COVID-19 directives - what they mean for Woodgrove Shopping Centre
From Monday 9 November there will be changes at Woodgrove as restrictions are eased across Metropolitan Melbourne.
The Victorian Government has announced a further easing of restrictions, which have a direct impact on the way Woodgrove operates. We are pleased to be able to begin to welcome back permitted retailers from Monday 9 November.
At this stage, the following goods and services are permitted to reopen, operating in strict adherence to their COVIDSafe plans and density requirements.
These changes are in addition to those changes announced on Wednesday 28 October and from when the following goods and services have been open and trading, operating in strict adherence to their COVIDSafe plans and density requirements.
For further detail on what businesses can trade during easing restrictions, visit https://www.dhhs.vic.gov.au/victorias-restriction-levels-covid-19.
In line with this commitment, we continue to maintain a range of precautionary measures to help keep our community safe this Christmas.
In addition to these longstanding measures, this Christmas we're also introducing some new safety initiatives. These include:
We'll be doing all we can to keep our community safe this Christmas, but we also need your help. We ask that you continue to play your role in keeping our community safe.
We're pleased to be able to welcome specially selected Social Distancing Ambassadors to Woodgrove. These Ambassadors will roam our malls and provide a reminder of the need keep a 1.5 metre distance from others.
Our dedicated Ambassadors, dressed in an easily identifiable uniform, are trained to offer friendly and approachable direction to both customers and retailers around correct social distancing and responsible queuing. By fielding questions and reminding visitors to the Centre to maintain social distancing, these roving Ambassadors will relieve pressure in our malls.
Our security, cleaning and customer service staff will also take on the responsibility of dispensing social distancing advice to ensure maximum coverage across the Centre.
If you choose to visit us during this time, please remember that you must wear a face covering at all times when visiting our Centre, unless:
To help keep our entire community safe, please be sure to bring an appropriate face covering with you when you next visit Woodgrove.
We have implemented a number of measures to assist us and our community in adhering to this directive, including:
Thank you for your ongoing patience and understanding as we all adjust to these rigorous new measures and navigate the changes together with kindness and compassion.
The retailers listed below stock face masks, however, please note stock availability is not guaranteed due to the current high demand. We recommend contacting the store before you visit to check whether they have face masks in stock.
While we are continuing to assess the evolving situation, and are prepared to respond if necessary, Woodgrove trading hours are as follows:
Monday: 9am - 5:30pm
Tuesday: 9am - 5:30pm
Wednesday: 9am - 5:30pm
Thursday: 9am - 9:00pm
Friday: 9am - 9:00pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Our Customer Service Desk located opposite Michael Hill, is open to assist with information on services, gift card purchases and retailer details. Staffed hours are as follows:
Monday - Saturday: 9am - 5pm
Sunday: 10am - 5pm
We know that 2020 has been a challenging year for many of us. While this year we face a different Christmas to the one we're all used to, please be assured that our commitment to the health and wellbeing of our customers, staff and retailers remains our steadfast priority.
To help you stay safe this Christmas, we strongly encourage you to plan your trip in advance and not linger unnecessarily in the Centre:
Christmas is a little different this year. To find out more about the changes we've made to our Santa visits this year, please click here.
We thank you for your patience and cooperation as we navigate this festive season together, and look forward to seeing you at Woodgrove soon.