Hope Street


Hope Street Partnership

Hope Street Youth and Family Services is a charity that helps young people aged 16-25 years old who are experiencing, or at risk of, homelessness in and around Melbourne, including the City of Melton. 

As one of the longest serving specialist youth homelessness services in Victoria, they've provided crucial services for over 38 years, with sites in the City of Melton, the City of Whittlesea and Brunswick. 

Hope Street provides the following services to young people and young families who are experiencing, or at risk of, homelessness in the City of Melton:

  • The First Response Youth Service: mobile outreach service, crisis response and crisis accommodation (youth refuge).
  • The Hope to Home program: transitions young people from homelessness into private rental accommodation. 
  • Hope Street in Melton: long-term supported transitional housing units. 
  • Counselling, family reconciliation and referral services. 
  • Assistance to secure public housing. 

For more information about Hope Street, please visit http://www.hopest.org/ 


World Homeless Day - Saturday 10th October 

This World Homeless Day Woodgrove hope to raise awareness of the misconceptions surrounding youth homelessness, and the valuable services Hope Street Youth & Family Services provides for vulnerable young people. 

Both Woodgrove and Hope Street hope to educate the community and overcome common assumptions surrounding youth homelessness, these include: 

  • Myth: People wouldn’t be homeless if they got a job.
    Truth: 30% of people experiencing homelessness do have a job. The problem is that rents have soared, and wages haven’t kept up.


  • Myth: People choose to be homeless.
    Truth: Low income earners have been pushed out of the private rental market, and there’s no social housing safety net to catch them. Homelessness is the result of a lack of affordable homes.


  • Myth: Most people become homeless because of drugs and alcohol. 
    Truth: A lack of housing and family violence are the two main reasons people become homeless.


  • Myth: People are homeless because they are mentally ill. 
    Truth: 30% of homelessness clients have mental health issues, and half of them developed these after they became homeless.


  • Myth: Only people living on the street are truly homeless.
    Truth: Couchsurfing, living in refuges and staying in rooming houses are all forms of homelessness (see Jesse's story below). Homelessness is traumatic and destabilising no matter its form.



To read more about World Homeless Day, please click HERE. 




Hope Street First Response Youth Service

The Hope Street First Response Youth Mobile Outreach Service in Melton is a program that actively seeks, identifies and directly engages with young people and young families who are (at risk of) experiencing homelessness.

Contact number for the First Response Team is (03) 9132-4300.


Hope Street First Response Youth Refuge 


Hope Street Youth Refuge


Hope Street Youth and Family Services have opened a Youth Refuge in Melton South, providing short-term 24/7 crisis accommodation and wrap-around support to 100 young people and young families each year, giving hope and preventing long-term homelessness.

  • Proudly supported by the community of Melton.
  • Co-funded by the Victorian State Government.
  • Built on land provided by the Melton City Council.
  • Supported with contributions from over 40 business and philanthropic partners

To read more on the new Hope Street First Response Youth Refuge please visit https://bit.ly/3h0N35a


Hope Street Stories 

In Australia, homelessness is at an all-time high and one in four experiencing it are between 12 and 24 years old. Behind every face is a unique story.


Nick's Story

Nicholas has experienced homelessness twice in his youth. After leaving the family home at age 16 due to abuse, he couch-surfed from friend to friend before getting work as an apprentice carpenter. But the work didn’t last long – Nicholas’ boss was underpaying him and after Nicholas was badly injured on the job, he was unable to continue working. This resulted in him becoming homeless again. With the help of Hope Street, Nicholas was soon able to enter the housing market and get back on his feet. Nicholas is currently studying and working, with aspirations to one day run his own business where he can offer employment to those experiencing homelessness.    


Maria's Story

Maria came to Hope Street after experiencing issues within the family home. As a single mum, she is driven to establish a safe life for herself and her daughter. Maria entered Hope Street’s Transitional Housing Management program, where she found a stable home and learned valuable life skills, such as cooking and cleaning. As a deaf person, Maria understands the challenges of growing up deaf. It’s now her goal to work with and mentor young deaf children and she is currently studying childcare to reach her goal. Maria encourages others facing tough situations to never give up: “Just keep going, that’s what life’s all about.”


More Hope Street Stories


Jesse* was 16 when he was kicked out of his family home. He'd recently been diagnosed with diabetes and had spent a month in hospital. It significantly affected his studies, and he failed year 11. His parents didn't like that. They enrolled him in a school where he was forced to wear dresses and skirts, despite him identifying as a transgender male.

Conditions became unbearable at home and he was forced to leave. He would spend the next two years sleeping wherever he could, at friends' and extended family's houses. He was discovered sleeping in a school, and teachers connected him with Hope Street. Hope Street assisted him with crisis accommodation, counselling and support. He now resides in a Hope Street supported unit. When he arrived he was unemployed, estranged from his family and had failed year 11. Three years later, he's completed high school, has his driver's license, has rebuilt ties with his family and can live independently. 


Sian was homeless from the ages of seven to thirteen, spending time in and out of government care with her two younger siblings as her mother struggled with drug addiction. 

At 16, her mother left and never returned. Not long after, Sian found herself pregnant. It was a turning point, and Sian became determined to give her unborn child the opportunities she never had. 

"I would never up and leave my children; I could never contemplate being the mother she was."

Sian's upbringing has given her strong resolve to do the best she can for her children (she is now a mother of three). 


At 21, Stephen was made homeless after experiencing unbearable family issues in the home. His brother had been made homeless for the same reason and had reached out to Hope Street for crisis accommodation. Sadly, Stephen was to follow suit. 

Stephen was moved to Brunswick housing due to there being none available in Melton. Stephen is one of many who have been forced to choose between sleeping on the streets in their own community or moving closer to the city to access crisis accommodation. 

After a five month stay in the youth refuge, Stephen got the great news that he had secured a place in a Hope Street supported one bedroom unit in Melton, where he currently resides. 

Sam & Josie

By the time Josie and Sam came to Hope Street, they’d been couch surfing with friends and family across Melbourne for eight months. Due to their young age and lack of rental history, they’d had a hard time finding private rental.

The Hope to Home program helped them to secure a unit in Melton, as well as home and baby essentials, Josie and Sam are now the proud parents of a healthy baby girl with a safe place to call home.


Sheba came to Hope Street needing emergency after leaving her family due to violence. She was accepted into the six-week emergency bed program at the Hope Street refuge. After she arrived, Sheba was given a laptop through the Enhanced Youth Refuge funding to help with her English studies. Hope Street also helped her secure public housing where she is now safe and happy in her new home.


After Paul’s mental health deteriorated, he began self-harming and ended up being admitted hospital.

Paul needed a safe and supportive environment while he he studied law and worked through his mental health issues. He was referred to Hope Street and moved into a six-week refuge bed. Paul was eventually offered a property in the Western Suburbs. Through Hope Street funding, Paul was able to get the household items he needed, as well as a laptop to help with his studies


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